Getting Help & Support
AI Assistant “Prem”
Energylogserver includes Prem, an AI-powered assistant that helps you navigate the platform, troubleshoot issues, and optimize your security operations. Prem can:
Answer questions about ELS features and configuration
Provide guidance on alert rules and correlation
Suggest optimization strategies for your deployment
Help interpret security events and anomalies
Access Prem directly from the ELS Console interface for instant assistance with your security operations.
Getting Help and Support Resources
Documentation and Self-Service
Knowledge Base: Comprehensive documentation at https://kb.energylogserver.com
Video Tutorials: Step-by-step training videos and demonstrations
Best Practice Guides: Industry-specific implementation and optimization guides
API Documentation: Complete API reference and integration examples
Community and Peer Support
User Community: Active user forum at https://community.energylogserver.com
User Groups: Regional user groups and meetups for networking and learning
Customer Advisory Board: Input into product roadmap and strategic direction
Success Stories: Customer case studies and implementation examples
Professional Support and Services
Technical Support: Multiple support levels based on business requirements
Professional Services: Implementation, migration, and optimization consulting
Training Services: Comprehensive training programs and certification paths
Managed Services: Optional managed operations and support services
Ready to begin your Energylogserver journey? Start with platform evaluation, proceed through deployment planning, and leverage our comprehensive support ecosystem to achieve your security and operational objectives. Contact our team at sales@energylogserver.com to discuss your specific requirements and create a customized implementation plan.